mdm97 Frequently Asked Questions

Submitted documents may be rejected if they are blurry, unclear, or do not show the passport clearly. If that happens, contact Live Chat — the support team will explain what needs to be corrected. Retake the photo clearly and resubmit — the re-review normally takes 10 to 45 minutes.

Yes, this is a mandatory security requirement. The name registered with KBZPay, Wave Money, AYA Pay, or CB Pay must exactly match the name on your mdm97 account. If they do not match, your withdrawal will be put on hold and you can contact Live Chat to resolve it.

Your personal information and documents are securely stored with SSL encryption. They are never shared with any third party and are handled only in the ways described in the Privacy Policy. You can read the full details in the Privacy Policy.

Verification is typically requested before your first withdrawal and when withdrawing large amounts. It may also be triggered if unusual login activity is detected, as a protective measure. This is a standard process to keep your money and account safe — it is not a negative reflection on you.

To withdraw winnings earned from bonus funds, you must first meet the wagering requirement. For example — if you deposit 20,000 Ks and receive a bonus of 20,000 Ks, you need to wager 20,000 Ks × 20 = 400,000 Ks before you can withdraw the bonus funds. Your own money (original deposit) can be withdrawn before the requirement is met.

Yes, withdrawals at mdm97 are available 24 hours a day, 7 days a week. There are no annual maintenance closures, and withdrawals are completed within 10 to 45 minutes. If there is a delay, you can contact Live Chat.

No. All withdrawals are sent only to a KBZPay, Wave Money, AYA Pay, or CB Pay account registered in your own name. This policy is in place to prevent fraud and unauthorized transfers.

The minimum withdrawal amount is 30,000 Ks. You cannot withdraw below this amount — your account balance must reach 30,000 Ks before you can make a withdrawal. The minimum deposit amount is 5,000 Ks.

A wagering requirement is the rule that states how much you need to wager before you can withdraw funds earned from a bonus. At mdm97, it is bonus amount × 20. For example — if you deposit 420,000 Ks and receive a bonus of 200,000 Ks, you need to wager 200,000 × 20 = 4,000,000 Ks before the bonus is cleared and you can withdraw.

If you refer a genuine player to mdm97, you will receive 10% of their first deposit as a bonus, up to a maximum of 20,000 Ks per person. On top of that, you can earn 0.2% of that friend's genuine wagers as a weekly commission. You can get a dedicated referral code and ask Live Chat for more details.

Most game types count toward the wagering requirement, including slots, live casino (Baccarat, Roulette, Dragon Tiger), fish shooting games, and football betting. Contribution rates may vary by game type, so you can check the exact details in the bonus section after mdm97 Login or by asking Live Chat.

The welcome bonus can only be claimed once per person. You get 100% — up to 200,000 Ks — on your first deposit, and it will not be given again on subsequent deposits. However, you can still receive ongoing promotions such as VIP cashback and referral commission.

Open an mdm97 account and deposit at least 5,000 Ks as your first deposit — the bonus is added automatically. No separate code is needed; the bonus will appear in your balance immediately after the deposit. Since it is 100%, if you deposit 20,000 Ks you get a 20,000 Ks bonus and can play with a balance of 40,000 Ks.

Log in to your mdm97 account, go to the Deposit section, and select KBZPay. Enter the amount and transfer from your KBZPay app to the provided KBZPay number. After transferring, upload the transaction screenshot — your balance will be updated within 10 to 45 minutes.

The minimum deposit is 5,000 Ks and this amount applies equally across KBZPay, Wave Money, AYA Pay, CB Pay — all payment methods. The more you deposit on your first deposit to claim a bonus, the bigger the bonus you receive — keep in mind there is a maximum bonus cap of 200,000 Ks.

Yes, you can deposit with Wave Money. Go to the deposit section, select Wave Money, transfer to the Wave Money number provided, then submit a screenshot of the transaction — minimum 5,000 Ks to get started. You can also deposit in person at a nearby Wave Money agent — check via Live Chat.

Transfer record — send your transfer reference number, amount, and a screenshot of the transfer confirmation to Live Chat. The support team will check immediately and resolve it within 10 to 45 minutes. If it takes longer than usual, contact us right away — 24-hour support is available to help.

The mdm97 support team will never ask for your OTP code. Do not share your OTP code with anyone — including anyone claiming to be a staff member. Anyone asking for your OTP code should be treated as a scammer; report them immediately via Live Chat. Only you should know your OTP code, and never share your screen.

Change your password immediately and contact the support team via Live Chat to notify them. The support team can temporarily suspend your account, review your login history, and identify any unauthorized access. Whether or not this happens, you should change your password regularly.

The official mdm97 URL is mdm97.run. Always check the browser address bar — watch out for sites that look like mdm97, domains with slightly altered characters (such as mdm99 or md-m97), and links that ask for your password. Save only the official URL in your bookmarks.

Your funds and personal data are protected with SSL/TLS encryption. All communication between the server and your browser is encrypted, no data is shared with third parties, and the platform operates under fair protection policies.

Yes, mdm97 supports two-step verification (2-step verification) to improve your account security. When this is enabled, an additional confirmation will be required whenever you log in from an unfamiliar device or phone. Contact Live Chat for help with how to set it up.