mdm97 Terms & Conditions — What Every Player Needs to Know

Players who use mdm97 services are considered to have read, understood, and agreed to comply with the following terms, conditions, policies, and guidelines. The information set out in this document reflects your rights and responsibilities regarding your account, payments, bonuses, and gameplay.

If anything in these terms is unclear, you can contact our support team at any time.

General Definitions

These terms and conditions apply to all players who use the mdm97 platform, including the website, mobile application, and related services.

1.1 Definitions

• "Platform" means mdm97's website, mobile site, and all related digital services collectively.
• "Player" means a person who has registered and holds an account on the platform.
• "Bonus" means a welcome bonus, deposit bonus, or any other promotional reward offered to players.
• "Wagering" means the total amount of gameplay required before bonus funds can be withdrawn.
• "Services" means all gaming services available on the platform, including Football, Live Casino, Slots, fish shooting games, and tournaments.

1.2 Legal Matters

Players are responsible for checking and complying with the laws and regulations of their own jurisdiction. While the platform uses SSL encryption and fair-play technology to provide a secure and trustworthy service, it cannot guarantee the legal status of online gaming in the player's jurisdiction.

Player Eligibility Requirements

2.1 Age Requirement

mdm97 services are available to individuals aged 21 and above only. If a stricter legal age requirement applies in your jurisdiction, that age applies too. mdm97 reserves the right to verify a player's age.

2.2 Personal Restrictions

• Each person may open one account only. Opening multiple accounts is not allowed.
• Players must play under their own responsibility and it is prohibited to play on behalf of a third party.
• Players are prohibited from using software, bots, autoplay tools, or any hidden devices during gameplay.
• Money laundering through the platform is strictly prohibited.

2.3 Restricted Regions

The platform may not be able to accept players from locations where providing such services is prohibited under international or local law. Players are solely responsible for complying with the laws of their own jurisdiction.

Account Registration and Management

3.1 Registration

Players must provide accurate personal information when completing the registration form. Registering under a pseudonym or with misleading details is not permitted. If the information provided is found to be inaccurate, the account may be suspended or closed.

3.2 Account Security

• Players must keep their login credentials (username and password) confidential and must not share them with any third party.
• If any unauthorised access occurs, you must notify the support team immediately.
• All activity on a player's account is considered the sole responsibility of that player, unless unauthorised access is reported promptly.

3.3 Changes to Information

Players must notify the support team immediately if their personal information changes. The platform cannot be held responsible for any losses arising from inaccurate information submitted after registration.

Deposits and Withdrawals

4.1 Deposit Methods

The platform accepts the following payment methods:

• KBZPay
• Wave Money
• AYA Pay
• CB Pay

4.2 Minimum Deposit / Withdrawal Amount

4.3 Withdrawal Processing Time

Withdrawal requests are processed within 10 to 45 minutes after verification. In exceptional cases (e.g., financial verification required), you will be notified in advance if it takes longer.

4.4 Withdrawal Requirements

• At the time of a withdrawal request, the player's KYC verification must be complete, and the withdrawal method must match the payment method used for the deposit.
• Funds that include a bonus cannot be withdrawn until the wagering requirements are met (see Section 5 for bonus terms).
• If a player is found attempting to arbitrage bonus funds without genuine deposit and withdrawal activity, the account will be suspended.
• If a chargeback is initiated by the payment provider, the withdrawal will take longer and the account will be reviewed.

4.5 Financial Verification (KYC)

The platform reserves the right to request a player's national ID or proof of income at any time for financial security purposes. Withdrawals may be placed on hold until verification is complete.

Bonus and Promotion Terms

5.1 Welcome Bonus

5.2 Bonus Calculation Example

• Deposit 20,000 Ks → Bonus 20,000 Ks → Balance 40,000 Ks → Wagering 20,000 Ks × 20 = 400,000 Ks
• Deposit 420,000 Ks → Bonus 200,000 Ks (maximum cap) → Balance 620,000 Ks → Wagering 200,000 Ks × 20 = 4,000,000 Ks

5.3 VIP Cashback

VIP players can receive the following weekly cashback based on their play volume:

• Bronze — up to 0.3% weekly cashback
• Silver — up to 0.6% weekly cashback
• Gold — up to 0.9% weekly cashback
• Platinum — up to 1.2% weekly cashback

Progression from one VIP tier to the next depends on the player's activity and play volume.

5.4 Refer a Friend Program

Players can refer friends to mdm97 and earn the following commissions:

• 10% of the friend's first deposit — up to 20,000 Ks per person
• 0.2% of friends' valid bets as a weekly commission

5.5 General Bonus Policy

• Withdrawals are not permitted until the wagering requirement for each bonus has been met.
• If bonus abuse is detected (e.g., arbitrage, using low-risk bets to clear a bonus), the bonus will be forfeited and any winnings derived from it may also be voided.
• Game eligibility and time limit conditions may vary for each bonus offer. Please read the specific terms of each available bonus carefully.
• The platform reserves the right to modify or cancel bonus offers at any time.

Game Rules

6.1 General Game Policy

Players must read the rules of each game carefully before playing. Game outcomes are determined by Random Number Generator (RNG) technology, and we maintain fairness at all times.

6.2 Technical Errors

If a technical error or software issue causes an incorrect outcome in a game, the platform reserves the right to investigate and resolve the matter by any appropriate means, including refunding stakes.

6.3 Records and Game Results

In the event of a dispute between a player and the platform regarding a game result, the server log will be used as the authoritative record. The player's browser display cannot be used to resolve disputes.

Fair Play and Security

7.1 SSL Encryption

The platform uses SSL encryption technology to protect players' personal information and financial transactions.

7.2 Random Number Generator (RNG)

Games use Random Number Generator (RNG) technology to ensure fair outcomes. You can ask about the general RTP (Return to Player) and volatility of any individual game, but no one can predict the result of any single bet.

7.3 Financial Security

The platform has the right to review players' financial transactions for anti-money laundering and fraud prevention purposes. If suspicious activity is detected, the player's account activity may be suspended pending investigation.

Prohibited Actions

• Using bots, autoplay scripts, or software tools to play on your own behalf
• Colluding with other players to manipulate game outcomes
• Attempting to exploit bonuses through arbitrage
• Using the platform for money laundering purposes
• Opening multiple accounts from a single person to abuse bonuses
• Attempting to hack the platform's server software or network
• Using a third party's funds or payment method without their permission
• Attempting to gain a technical edge over a game (including card counting)
• Reporting false information about the service
• Using the platform as a tool for any illegal activity

If any of the above prohibited actions are found, all bonuses and winnings will be forfeited, the account will be closed, and legal action may be taken where necessary.

Limitation of Liability

9.1 Service Interruption

The platform may temporarily suspend services without prior notice (e.g. maintenance, server upgrades). The platform is not liable for any losses players may incur as a result.

9.2 Network Interruption

The platform is not liable for issues arising from the network between the player and the platform's servers (such as disconnections or delays).

9.3 Player's Own Decisions

The decision to participate in any game is entirely the player's own choice, and the platform is not liable for any losses. Gaming carries a risk of financial loss and success cannot be guaranteed.

9.4 Third-Party Software

The platform includes games provided by software vendors (game providers). If players suffer losses due to technical issues with that software, we will make every effort to resolve the matter, but cannot guarantee a remedy.

Account Closure and Suspension

10.1 Action by the Platform

If a player violates these terms and conditions, the platform reserves the right to temporarily suspend or permanently close the account — with or without prior notice. Any genuine remaining balance at the time of closure will be returned in accordance with our policy, but bonuses will not be refunded.

10.2 Closure by the Player

If a player wishes to close their account voluntarily, they can contact the support team to request closure. Any remaining balance eligible for withdrawal will be processed in accordance with our policy.

10.3 Responsible Gaming Self-Exclusion

If you feel that gaming is having a negative impact on your life, visit the Responsible Gaming page to request self-imposed limits or exclusions.

Personal Data and Privacy

How we protect your personal data is fully explained in our Privacy Policy. That policy is an inseparable part of these terms and conditions, and players are required to read and follow it.

The platform will use players' personal data only to provide a good service and as required by law, and will not share it with third parties without permission.

Terms and Changes

12.1 Right to Make Changes

mdm97 reserves the right to update these terms and conditions at any time. Players will be notified in advance when significant changes are made.

12.2 Continued Use

If a player continues to use the platform after changes are published, they are considered to have accepted the updated terms and conditions.

12.3 Notification Method

Changes will be published on the platform website and may also be communicated to players through their registered contact details.